We do. Right inside your app.

Pro is one flat monthly plan for unlimited apps and seats, with 1,000 AI replies a month included. The first 50 paid subscriptions get the founder price, $19 a month, locked for as long as the subscription stays active (canceling ends it). After that Pro is $49 a month. Same plan, same features. Scale is priced on request. There is no free plan, and there are no per seat or per resolution fees.

No, and no free plan either. Before you pay you can sign up, add your apps, write help articles, follow the install steps and send test messages from up to 3 of your own devices, so you can see the chat working in your app. No AI runs before you subscribe: chat replies, the knowledge autopilot, review reply drafts and the other AI features start when you do, along with real users. Your test messages never land in the spam folder. You can cancel any time in the billing portal; Pro stays on until the end of the month you paid for.

Any agent that speaks MCP over Streamable HTTP: Claude Code, Cursor, Codex, Windsurf, VS Code with GitHub Copilot, Gemini CLI, Zed and other MCP clients. Sign in with OAuth where the client supports it, or paste a staff API key as a bearer header. The setup prompt and llms.txt work in any agent, MCP or not.

The AI agent answers from your docs and hands off when it should. Around it: the refund desk answers Apple's consumption request inside the 12 hour window, the locked purchase check compares store, RevenueCat and app state, the cancel moment asks what went wrong, review replies are drafted for your approval, billing heads ups go out before renewals, knowledge autopilot keeps help articles fresh, and a spam filter screens new threads. The refund desk and billing heads ups stay off until you turn them on.

Native SDKs for iOS (SwiftUI, iOS 16 and up, zero dependencies) and Android (Kotlin and Jetpack Compose, minSdk 24) work today, and so does the React Native and Expo package, which wraps the same native SDKs. The Flutter plugin (concierge_sdk) wraps them too. A web widget for websites and web apps (one script tag, or the @conciergesdk/web npm package with a React binding) talks to the same inbox.

Yes. The concierge_sdk plugin wraps the native iOS and Android SDKs, so a Flutter app gets the same native SwiftUI and Compose chat, push, cards and client tools, with one Dart API on both platforms. It needs iOS 16.4 or later and Android minSdk 24. Flutter web is not covered by the plugin; use the web widget there. Install it from pub.dev with flutter pub add concierge_sdk.

Yes. The React Native package includes a pure JavaScript fallback chat that runs in Expo Go, so you can prototype before making a development build. In a development or production build you get the native SwiftUI and Compose chat, and a config plugin sets up push during expo prebuild. Install it with npx expo install @conciergesdk/react-native.

Yes: @conciergesdk/web. Add one script tag (or install the npm package, with a React provider and hooks) and you get a launcher and chat panel rendered in a Shadow DOM, so your CSS and the chat never mix. It loads about 27 KB gzip at page load, makes no API call until someone opens the chat, and supports live replies, photos, review and offer cards, client tools with consent, identity tokens and an offline outbox. The API only answers browsers on websites you list under Allowed websites. Install it with npm install @conciergesdk/web or load it from jsDelivr.

Concierge runs a remote MCP server with tools that read and write: list and read conversations with device info and breadcrumbs, reply as you, send review and offer cards, update status, search customers, check stats, verify an install and edit the AI knowledge base. It works with Claude Code, Cursor, Codex, Windsurf, VS Code with Copilot, Gemini CLI, Zed and any MCP client, so "triage support and fix the crash Ana reported" can be one prompt.

No. The chat works for signed out users as soon as the SDK is configured. Call identify when someone signs in to attach the chat to their account, and pass a server signed token to get their history on every device. If you want only verified users to write, turn that on per app in the dashboard.

If the AI agent is on, it answers first. Anything it can't solve waits in your inbox, and if nobody has replied after two minutes you get an email (instantly or at most hourly, your choice), plus a morning digest of who is still waiting. When you reply, from the dashboard or from your coding agent over MCP, the user gets it live and by push. If the user is the one offline, their messages queue on the device and send when they reconnect.

Yes. Set the accent color for light and dark mode, the chat title and the welcome line in the dashboard, and they apply without an app update. Anything you set in code wins. You choose where the chat opens: any button, row or menu can call it, and an unread count is there for your badge.

When you turn the agent on, it answers new messages from the knowledge docs you add (FAQs, pricing, known issues) using a Claude model. Replies are labeled as AI. When a user asks for a human it hands off, pauses on that conversation and marks it high priority. When you reply yourself it pauses too, so it never talks over you. AI usage is included in every plan.

The SDK makes no network call at launch. It registers the device the first time the chat opens or a push token arrives, then sends messages, photos the user picks, app version, OS, device model, language, and any metadata and breadcrumbs you set. Messages are stored on Concierge servers. When the AI agent is on, the conversation and your knowledge docs are sent to the Claude API to write the reply. Identity verification with a server signed token stops anyone from reading another user's history.

Paste one prompt into your coding agent. It finds the old SDK, installs Concierge by following our platform guide (or run npx @conciergesdk/cli init yourself), swaps the configure, identify, metadata, open chat and push calls, removes the old dependency, turns your saved replies into knowledge drafts and imports your conversation history on Pro, so nobody waits. Most SDKs map almost call for call, and you can run both side by side while you test. The prompt and a full guide are at conciergesdk.com/switch.

Yes, if your support happens inside a mobile app. Many support tools are built for larger teams and price by seat plus a fee for every AI resolution. Concierge is a native mobile chat with one flat monthly Pro plan ($19/mo founder price for the first 50, then $49/mo), unlimited seats, AI replies included, and an MCP server that both reads and writes.

Not as a supported product today. Concierge is a hosted service. The SDKs accept a custom server URL, which is how we run them against a local API in development, but we do not ship a packaged server.

Small. The iOS SDK has zero dependencies. The Android SDK uses only Kotlin, Compose, coroutines, OkHttp and kotlinx.serialization, with no Firebase or image library. Neither makes a network call when your app launches. The web widget loads about 27 KB gzip with the page and the rest of the chat (about 7 KB) only when it opens.