API reference

Markdown

You rarely call the API directly; the SDKs and the dashboard do. This reference is for building your own client, debugging, or pointing an agent at it.

JSON uses camelCase. Timestamps are ISO 8601 strings in UTC.

Environment	Base URL
Local dev	`http://localhost:4000` (iOS simulator) or `http://10.0.2.2:4000` (Android emulator)
Hosted	`https://api.conciergesdk.com`

IDs and keys

IDs are prefixed and URL safe: org_, app_, cus_ (end customer), dev_ (device), cnv_, msg_, mem_, kdoc_. They’re generated on the server, except a message’s clientId, which the SDK generates (a UUID) for idempotency.

app_... is the public app key. It’s safe to embed in apps.
ids_... is the identity secret. Server only. It signs user JWTs (HS256).
dtk_... is a device token, returned when a device registers.

SDK API

Base path /v1/sdk. Every call sends X-App-Key: app_.... After registering, every call also sends Authorization: Bearer <deviceToken>.

Method	Path	Body or query	Returns
GET	`/v1/sdk/config`	App key only	`{ appearance, ai: { enabled, showAsAi }, identity: { requireVerified } }`, cached for 300s
POST	`/v1/sdk/devices`	`{ platform, osVersion, appVersion, sdkVersion, model, locale }`	`{ deviceId, deviceToken, customerId }`
POST	`/v1/sdk/identify`	`{ userId, name?, email?, token?, metadata? }`	`{ customerId, verified }`. Without a valid token the claim is scoped to this device
POST	`/v1/sdk/logout`		`{ customerId }`, a new anonymous customer
GET	`/v1/sdk/conversation`		`{ conversation, messages, hasMore }`, the latest 50
GET	`/v1/sdk/messages`	`?before=<seq>&limit=50` or `?after=<seq>`	`{ messages, hasMore }`
POST	`/v1/sdk/messages`	`{ clientId, body, attachments? }`	`Message`. `201` when created, `200` on a retry with the same `clientId`
POST	`/v1/sdk/read`	`{ seq }`	`{ ok: true }`
POST	`/v1/sdk/typing`		`{ ok: true }`
GET	`/v1/sdk/unread`		`{ count }`
POST	`/v1/sdk/push-token`	`{ token, environment }`	`{ ok: true }`
POST	`/v1/sdk/uploads`	multipart `file` (JPEG, PNG or HEIC, up to 10MB)	`{ url, width, height, mime }`
POST	`/v1/sdk/context`	`{ metadata?, breadcrumbs?: [{ name, at }] }`	`{ ok: true }`

Notes:

POST /v1/sdk/identify without a token answers 401 identity_verification_required when Require verified users is on (the default for new apps), or when that userId was ever verified.
POST /v1/sdk/messages answers 403 identity_verification_required when Require verified users is on and the customer isn’t verified (signed-out devices are allowed while Signed-out chat is on).
The conversation is created on first fetch, so it’s never null. The inbox only lists conversations with at least one message.
Upload types are sniffed from the bytes, not trusted from the multipart header.
Customer metadata is string to string, up to 50 keys. The last 50 breadcrumbs are kept.

SDK WebSocket

GET /v1/sdk/ws?appKey=app_...&token=<deviceToken> (or send the same credentials as headers). Open it only while the chat is visible. Reconnect with backoff and catch up with GET /v1/sdk/messages?after=<lastSeq>.

Server to client:

{ "type": "message.created", "message": { } }
{ "type": "typing", "authorType": "team" }
{ "type": "read", "seq": 12 }
{ "type": "conversation.updated", "conversation": { } }

Client to server: { "type": "ping" } every 25s (answered with pong) and { "type": "typing" }.

Close codes: a bad key or token is rejected with HTTP 401 on the upgrade. 4401 after the upgrade means auth was lost (for example, the app was deleted), so register again instead of reconnecting with the same token. 1001 (server restart) and 4000 (heartbeat timeout) mean reconnect with backoff.

Message

{
  "id": "msg_x",
  "conversationId": "cnv_x",
  "seq": 12,
  "clientId": "uuid",
  "authorType": "team",
  "author": { "name": "Kirill", "avatarUrl": null },
  "body": "hi",
  "attachments": [],
  "card": null,
  "createdAt": "2026-10-23T10:00:00Z"
}

authorType is customer, team, ai or system. attachments are [{ url, width, height, mime }].

Cards:

{ "type": "review", "title": "Enjoying the app?", "buttonLabel": "Rate us", "url": "itms-apps://..." }
{ "type": "offer", "title": "Yearly is 40% off this week", "buttonLabel": "View offer", "paywallId": "yearly_40" }

Dashboard API

Base path /v1. Authenticated with the dashboard session cookie. Calls act in your active organization, or in the one named by an X-Org-Id header.

Method	Path	Notes
GET	`/v1/me`	`{ user, orgs, activeOrgId }`
GET, POST	`/v1/apps`	Create with `{ name, iconUrl?, appStoreUrl? }`
GET, PATCH, DELETE	`/v1/apps/:appId`	PATCH accepts `name`, `iconUrl`, `settings` (deep merge)
GET	`/v1/apps/:appId/setup`	`{ connected, firstMessageAt, setupPrompt, appKey, identitySecret, previousIdentitySecret, previousIdentitySecretExpiresAt }`
POST	`/v1/apps/:appId/identity-secret/rotate`	`{ identitySecret, previousIdentitySecret, previousIdentitySecretExpiresAt }`. The old secret keeps verifying for 24 hours
GET	`/v1/apps/:appId/conversations`	`?status=open\|snoozed\|closed\|all&q=&cursor=&limit=` returns `{ items, nextCursor }`
GET	`/v1/conversations/:id`	`{ conversation, customer, devices, messages, hasMore }`
GET	`/v1/conversations/:id/messages`	`?before=&after=&limit=`
POST	`/v1/conversations/:id/messages`	`{ clientId, body, card? }`. A team reply pauses the AI on that conversation
PATCH	`/v1/conversations/:id`	`{ status?, assigneeId?, priority?, aiState? }`
POST	`/v1/conversations/:id/read`	Marks the team as read up to the latest message
GET	`/v1/apps/:appId/customers`	`?q=&cursor=&limit=`
GET	`/v1/customers/:id`	Customer, devices and conversation summary
GET, POST	`/v1/apps/:appId/knowledge`	List, or create `{ title, content }`
PATCH, DELETE	`/v1/knowledge/:id`
GET	`/v1/apps/:appId/stats`	`{ open, closed, medianFirstResponseSec, aiResolved }`

Conversation status is open, snoozed or closed. priority is normal, high or urgent. aiState is active, paused or off.

App settings

PATCH /v1/apps/:appId with a partial settings object. It’s deep merged.

{
  "appearance": { "accentLight": "#6B4CF2", "accentDark": "#9E85FF", "title": "Support", "welcome": "Hi! How can we help?", "showTeamNames": true, "showTeamPhotos": false },
  "ai": { "enabled": false, "model": "claude-haiku-5-5", "showAsAi": true, "handoff": "on_request", "systemPrompt": "" },
  "identity": { "requireVerified": true, "allowAnonymous": true },
  "push": { "apnsConfigured": false, "fcmConfigured": false }
}

Privacy: export and delete

For GDPR and CCPA requests from your end users (you are the controller, Concierge is your processor under the DPA). Owner or admin only. Besides the dashboard session, these accept a staff API key (Authorization: Bearer ck_...), so you can automate requests from your backend.

Method	Path	What it does
GET	`/v1/customers/:id/export`	Everything stored for one customer as JSON: profile, devices, conversations, messages, attachment URLs, cards, offers, purchases, consents, refund requests and more
DELETE	`/v1/customers/:id`	Hard deletes all of it in one transaction, including uploaded photos, and returns counts per table
GET	`/v1/apps/:appId/users/:userId/export`	The same, by your own user id (every customer of the app with that verified or claimed id)
DELETE	`/v1/apps/:appId/users/:userId`	Deletes every customer of the app matching your user id

For your own dashboard account: GET /v1/account/export, DELETE /v1/account with { "confirm": "<your email>" } (refused with 409 sole_owner while you are the only owner of an organization), and DELETE /v1/org with { "confirm": "<org name>" } (owner only; cancels the subscription, then deletes every app and all data). These take the session cookie only. The same actions are on the Team page and on each customer’s panel in the inbox.

Import conversation history

POST /v1/apps/:appId/conversations/import brings past conversations from your previous support tool in as history. Owner or admin, Pro plan. Takes the dashboard session or a staff API key (Authorization: Bearer ck_...). The body is { "conversations": [...] } in the shape the switch guide shows, at most 100 conversations and 2,000 messages per request (1 MB).

The response lists each conversation as imported, skipped (already_imported or too_many_messages) or failed, with the Concierge conversationId and customerId. Imported conversations never trigger AI replies, push or emails. 402 subscription_required before you subscribe, 429 rate_limited past 120 requests an hour or 50,000 conversations a day per workspace.

Dashboard WebSocket

GET /v1/ws with the session cookie. Org scoped events: message.created (with appId), conversation.updated, typing, customer.updated and app.connected (the first message from a new app). Send { "type": "typing", "conversationId": "cnv_..." } to show the team typing on the customer’s device.

Errors

Every error looks like this, with a matching HTTP status:

{ "error": { "code": "invalid_request", "message": "body is required", "details": { } } }

Status	Code	When
400	`invalid_request`	Validation failed. `details` has the field issues.
401		Missing or bad app key, device token or session.
403	`identity_verification_required`	Verified identity is required and the customer isn’t verified.
404		Not found, or it belongs to another organization.
413, 415		Upload too big, or not JPEG, PNG or HEIC.
429	`rate_limited`	Slow down. Honor `Retry-After`.